Forward Deployed Engineer

ABOUT US Avallon creates AI agents that make claims operations teams an order of magnitude more efficient. We grew revenue 25x in 10 months since Y Combinator, raised from top investors and are scaling fast. Claims operations are perfect for AI: repetitive work, high costs, and an aging workforce. We're automating everything from intake to settlement using voice AI and machine learning, creating AI agents that handle entire workflows autonomously. We're a team of engineers and operators with deep industry experience. We've scaled technology in complex, traditional industries and built products trusted by Fortune 500 companies. Our backgrounds span top institutions like MIT, Harvard, and Cornell, and our work includes published research in NLP. ABOUT THE ROLE We're looking for Forward Deployed Engineers who combine technical depth with customer obsession. You'll work directly with customers to implement our AI agents, building custom solutions and ensuring our customers extract maximum value from our platform. This role sits at the intersection of engineering and customer success. You'll write code, design integrations, and tune AI systems—all while maintaining direct relationships with the people using what you build. Expect to spend 30-50% of your time on hands-on technical work, with the remainder on customer communication, project management, and implementation strategy WHAT YOU'LL WORK ON - Customer implementation: Own the technical relationship from first demo to production deployment. Understand each customer's workflows and configure our AI agents to fit their operational needs. - Solution engineering: Build custom integrations, APIs, and workflows that connect our voice AI and document agents to customer systems (claims management platforms, CRMs). - AI tuning and optimization: Prompt engineering, voice customization, and agent behavior refinement based on real customer usage patterns and feedback.