Console Series A

Forward Deployed Engineer

San Francisco, CA On-site $180K–$280K Mid (3-5 yrs) Added Jun 22

About the role

Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down. Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies. We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us. ABOUT THE ROLE As an Enterprise FDE at Console, you’ll be the technical owner for our largest and most complex customer deployments. You’ll work directly with customer teams to understand their environment, design the right implementation path, and solve the technical problems that determine whether a deployment succeeds. You’ll work in complex customer environments where the right answer is rarely obvious from the start. In partnership with Deployment Strategists, you’ll help turn customer goals into implementation plans that are grounded in technical reality and built to survive enterprise constraints. This is a highly technical, highly customer-facing role for someone who wants to build in the field. You’ll configure complex AI workflows, debug issues across customer environments, ship product changes or workarounds when needed, and bring the patterns you see back into the platform. You’ll have room to operate autonomously, work with some of the world’s largest companies, and shape how enterprise teams deploy AI in production.

Industry

AI / IT Service Management

Top skills for this role

  • Enterprise ITSM workflow automation and configuration (Okta/Jamf/Jira/Zendesk/600+ apps)
  • 2. Customer lifecycle ownership with rapid hands-on POC building
  • 3. AI agent workflow architecture for autonomous IT support

Languages

Not specified (POC building and enterprise system config implied)

Frameworks & tools

OktaJamfJiraZendeskConfluenceGoogle DriveSlack (primary customer integration platforms)

AI / ML skills

Architecting AI-powered IT workflows and configuring AI agents for enterprise automation

Customer skills

Own complete customer lifecycle; build working POCs rapidly enough to pivot deals in real-time; translate field insights into product requirements; founder's mindset with strong personal accountability

Domain knowledge

IT Service Management (ITSM), enterprise SaaS integrations, identity/access management (Okta), endpoint management (Jamf), Slack-native deployment

Travel: Not specified (in-person SF)
Equity: yes

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