Forward Deployed Engineer

This position combines engineering and technical customer support. "You will be writing code, a lot of it and it will be a lot of work." Responsibilities: - Develop API integrations, webhooks, and internal service connections for customer systems - Create rapid proof-of-concepts to validate workflows and use cases - Conduct detailed analysis of customer technical environments and operational requirements - Translate business/technical needs into actionable engineering plans - Iterate directly with customers on workflows, refining agent logic based on feedback - Monitor customer deployments and proactively identify system issues - Build automated tests and validation suites for production agents - Collaborate with support and core engineering teams to resolve issues - Meet with and manage clients to problem-solve and build solutions Requirements: - Minimum 2+ years of software development experience - Understanding of LLMs, APIs, and cloud technologies - Comfort with technical specifications and architecture - Knowledge of security best practices - Strong technical and communication skills - Customer-facing technical experience preferred About the company: Phonely (S24 YC batch) builds an AI call center platform where businesses can simulate, and deploy voice agents all in one platform. The 10-person team operates collaboratively, with shared meals, outdoor activities, and remote work retreats in locations like the Rocky Mountains and Costa Rica. Compensation: $110K-$130K salary, 0.07%-0.30% equity. Location: San Francisco, CA. US citizen/visa required. Full-time.