Forward Deployed Engineer

WHO WE ARE Nobody calls a logistics coordinator to say things went well. They call because a $100,000 shipment of clinical trial medication has been sitting in customs for three days and nobody can explain why. Because a biologic therapy arrived outside its temperature window and the treatment has to start over. Because the patient is waiting and nobody in the supply chain can give a straight answer about the shipment’s location. This is the problem we’re solving. We’re a year in, tracking over 500,000 shipments (including for Fortune 100 customers), and we’ve already cut manual ops effort in half. General Catalyst, Eclipse Ventures, and Virtue led the seed. The angels are all former or current operators who’ve spent careers tracking down shipments themselves, such as Head of Logistics at Bristol Myers Squibb, CMO of Cardinal Health, President of Novo Nordisk US, President of UPS Air, and CEO of Uber Freight. They know the market is as large as the problem is broken. What we’ve built works, and the most interesting problems are still ahead of us. - Olivier, Co-founder & CEO THE ROLE This is a Forward Deployed Engineering role at a company that’s already in production. You’ll work directly with customers to deploy, configure, integrate, and roll out ZoomLogi across their operations, and you’ll write code that runs on real shipments from day one. As our second Founding FDE, you’ll own implementations end to end: technical onboarding, data integration, troubleshooting, and ongoing optimization. You’re the critical feedback loop between customers and engineering, the person who hears the problem in a customer’s warehouse and turns it into product. Beyond deployment, you’ll ship features into the core platform alongside the engineering team. And you’ll carry GTM impact, helping identify opportunities and drive deals to close. The work spans deployment, code, and commercial.